Various websites, including Boing Boing and Tom Coates’ plasticbag.org are linking to Matt Webb’s tale of woe concerning his lemon Apple PowerBook. So I’m going to link to this too, because piss-poor customer service and failed promises are all too prevalent nowadays.

An update this afternoon from Matt Webb’s site:

Short story: A replacement will be with me in 2-3 weeks; Compensation gets discussed at that point.

What a shame he had to chase and push for this for so long.

Filed underapple, hardware